Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you (“Customer”, “you”) and Serpa Software LLC, a limited liability company organized under the laws of the Kyrgyz Republic, doing business as Refledger (“Refledger”, “we”, “us”, “our”), governing your access to and use of the Refledger software-as-a-service platform and related websites, APIs, and documentation (collectively, the “Service”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. If you register on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

You are responsible for the accuracy of the information you provide at registration, for maintaining the confidentiality of your credentials and API keys, and for all activity that occurs under your account. Notify us promptly at info@sepia.software of any suspected unauthorized use.

2. The Service

The Service helps you operate a referral or affiliate program: manage partners, track conversion events via API or third-party integrations, compute commission accruals, and record payouts. We may add, modify, or remove features over time. Material changes that reduce functionality you are paying for will be communicated in advance where practicable.

The Service is provided on a subscription basis. A free tier is offered subject to usage limits described on our pricing page, which we may revise from time to time on reasonable notice.

3. Subscriptions, fees, and refunds

Paid plans are billed in advance on a recurring monthly cycle through Paddle.com Market Limited (“Paddle”), which acts as the merchant of record for your purchase. By subscribing, you authorize recurring charges to the payment method you provide until you cancel. Fees are quoted exclusive of taxes; applicable sales tax or VAT is added at checkout and collected by Paddle.

You may cancel a paid subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period; you retain access until then. Refunds are processed by Paddle as merchant of record and are governed by the Paddle Buyer Terms; how to request one is described in our Refund Policy.

We may change subscription pricing on at least 30 days’ notice. Changes take effect at the start of your next billing period after the notice window.

If a payment fails, we may suspend or downgrade your account until the balance is resolved. Data is retained for a reasonable grace period before being subject to the retention terms below.

4. Your data and content

“Customer Data” means any data you or your end-users submit to the Service — including partner records, conversion events, payout information, and account profile data. As between the parties, you own all Customer Data. You grant us a limited, worldwide, royalty-free license to process, store, display, transmit, and otherwise use Customer Data solely as necessary to provide and improve the Service and to comply with legal obligations.

You represent that you have all rights and consents necessary to submit Customer Data to the Service, that the data does not violate applicable law, and that your collection and use of data about your partners and their end-users complies with applicable privacy laws, including the GDPR, UK GDPR, and CCPA where applicable.

Our handling of personal data is described in the Privacy Policy.

5. Acceptable use

You agree not to:

• Use the Service to violate any law, regulation, or the rights of others.
• Reverse engineer, decompile, or attempt to extract source code, except where such restriction is prohibited by applicable law.
• Circumvent rate limits, authentication, or usage caps; submit forged or tampered conversion events; or use the tracking API to attribute activity you did not originate.
• Upload malicious code, interfere with the Service’s integrity, or probe for vulnerabilities without prior written authorization.
• Resell, sublicense, or expose the Service as a competing product.
• Use the Service to operate illegal or fraudulent referral schemes, or to process data you are not lawfully permitted to process.

We may suspend or terminate accounts that violate these rules, particularly where continued use poses a risk to other customers, to the integrity of the Service, or to us.

6. Intellectual property

The Service, including all software, designs, text, documentation, and trademarks, is owned by Refledger or its licensors and is protected by intellectual property laws. Except for the limited right to access and use the Service granted under these Terms, no rights are transferred to you.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

7. Third-party services

The Service integrates with third-party providers, including our payment processor, attribution providers such as AppsFlyer, and infrastructure providers. Your use of those integrations may be subject to the third party’s own terms and privacy policies. We are not responsible for third-party services, but we select sub-processors with reasonable care; see the Privacy Policy for the current list.

8. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or meet your specific requirements, nor that tracking data will be complete or entirely accurate — attribution involves third-party signals and inherent measurement uncertainty.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

9. Limitation of liability

To the maximum extent permitted by applicable law, in no event will Refledger be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred US dollars (USD 100), whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, wilful misconduct, or death or personal injury caused by negligence.

10. Indemnification

You will defend, indemnify, and hold harmless Refledger and its officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your referral or affiliate program, including any dispute between you and your partners or end-users.

11. Term and termination

These Terms remain in effect while you use the Service. You may terminate at any time by cancelling your subscription and closing your account. We may suspend or terminate your account for material breach of these Terms, non-payment, or if required by law. On termination, your right to use the Service ends immediately. Sections that by their nature should survive termination (including data ownership, disclaimers, limitations of liability, indemnification, and governing law) will survive.

You may export your Customer Data prior to termination using available export features. After termination, Customer Data may be deleted as described in the Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, you may cancel your subscription before the effective date.

13. Governing law and disputes

These Terms are governed by the laws of the Kyrgyz Republic, excluding its conflict-of-laws rules. The parties agree to the exclusive jurisdiction of the courts located in the Kyrgyz Republic for any dispute that cannot be resolved informally, unless a mandatory consumer-protection law of your residence provides otherwise.

Before filing a claim, you agree to contact us at info@sepia.software and attempt in good faith to resolve the dispute for at least 30 days.

14. Miscellaneous

These Terms are the entire agreement between you and Refledger regarding the Service and supersede any prior agreements on the same subject. If any provision is found unenforceable, the remainder will remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

15. Contact

Questions about these Terms? Email info@sepia.software.